We are committed to your right to privacy

Pilgrim Packs respects your privacy. This Privacy Policy explains when, how and why we collect and store your personal information.

When and how do we collect your personal information?

When you place an order for our products, we collect your name, address, email, and telephone details, as well as payment (e.g. credit/debit card, PayPal, Apple Pay) and related (e.g. CVV, expiration date) information, provided by you.

When you register for the Pilgrim Packs Newsletters, we collect your name and email details.

When you submit a “Contact Us” form, we collect your name and email details (and any other personal information you choose to submit).

If you decide to link the Pilgrim Packs website with or submit information to us via your social media account, we may receive personal information from you based on your social media privacy settings, as well as any other personal information you choose to submit to us through social media.

When you browse through our website, we may use cookies, log files, and other analytics software to collect personal information from you.

Why do we collect your personal information?

We do not sell, trade, barter with, or otherwise disclose your personal information to enable third parties to market products or services to you.

Personal and payment information submitted by you when placing an order will be used to process and deliver your order, and your personal information may be shared with third-party service providers (e.g. logistics or postal service providers) for that purpose.

When you register for the Pilgrim Packs Newsletters, we use personal information submitted by you to share travel experiences, our pilgrimage, and periodic product information or promotions with you.

When you supply us with your personal information through the “Contact Us” form, we will use your personal information to address the subject matter of your query.

Information received or collected by us through your social media accounts or when you browse through our website is used to enhance the Pilgrim Packs website user experience, and to improve its features, functionality, and our products and services.

When you engage with us through social media platforms, we may collect and use your personal information to enhance our products and services.

How do we store your personal information?

Your personal information is stored in computer systems and databases operated by either ourselves or our trusted service providers. Appropriate and industry-standard security measures are employed to protect your personal information from misuse or unauthorised disclosure.

When we share your personal information with a third party, Pilgrim Packs will endeavour to keep your personal information secure, as per this Privacy Policy.

If your personal information is no longer required for the purposes for which it was collected, we will remove your personal information from our systems and databases.

Review, correct or request to remove your personal information

If at any time you would like to review, correct or update, unsubscribe from the Pilgrim Packs Newsletters, or request to remove your personal information from our databases, you can contact us at charli@pilgrimpacks.com or by submitting a “Contact Us” form.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version of our Privacy Policy will be published on this page.

Complaints and breach notifications

Should you wish to make a complaint related to this Privacy Policy, or notify us if you believe this Privacy Policy has been breached, please do so at charli@pilgrimpacks.com.

All complaints and notifications will be promptly investigated, and we will determine whether further investigation or action is warranted. You will be notified of the outcome of any investigation and subsequent actions taken.