We take great care in selecting our products, suppliers, and partners, including our shipping partners. However, products may suffer damage during transport. Should our product(s) be damaged during transport to you, we will provide you with a replacement product. Requests for replacement products must be made within 5 business days of receipt of the damaged product, reasonable evidence of the damage must be provided, and the product(s) must be returned in unused condition. In the unfortunate event that you react to one our products, we will offer you a refund of the affected product, subject to you providing reasonable evidence of the reaction to our product within 10 business days of receipt of the product, and provided the affected product(s) are returned to us.

All requests for replacements or refunds must be sent to us by email at charli@pilgrimpacks.com  

Products must be returned to: Pilgrim Packs, 234 Manns Rd, Langley, VIC 3444, Australia. We do not reimburse or refund shipping costs. We recommend using a trackable shipping service to track your return shipment to us.